Refund policy

Refund Policy
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Returns or Refunds

Many of our items are handmade, and slight variation or occasional imperfections can be expected. Let us know of product defects as soon as possible and we'll work with you on a return or exchange.  (does not apply to live bugs)

Live bugs are not eligible for return or exchange. Buyer assumes shipping (temperatures in transit and at delivery location), rearing, and/or overwintering risks. Eggs are guaranteed fertile, and we save a reserve set from each pairing to verify fertility (pairing number written on packing slip).  Pupae are guaranteed viable at time of shipping.